

LYNDA CASHFORD &
JACKIE HALES
Directors
Lynda Cashford and Jackie Hales formed their partnership in September 1991, developing a specialist behavioural service for adults with a learning disability and additional behaviours which challenge community services.
Both of us had trained as Registered Nurses within the Learning Disability field and were amongst the first to move from hospital to community environments. We first worked together when we were employed by Maidstone Health Authorities Primary Care Trust (Learning Disabilities) in 1984.
Lynda Cashford was initially employed to relocate children that were living in hospitals into community homes by Maidstone HA. Jackie Hales was initially employed as a Community Nurse. Given the success of our professional endeavours, Lynda Cashford was tasked with setting up six community homes for 36 adults with complex needs who were residing in long stay hospital. The remit included identification and refurbishment of suitable housing, development of neighbourhood relations, employment and supervision of staff teams for each property, development of policies and procedures to maintain health, safety and risk management protocols. In the meantime Jackie Hales had undertaken training to become a Nurse Behaviour Therapist and, as a result of this worked closely with the services managed by Lynda Cashford. A key component was to conduct functional assessments for behaviours which staff found difficult to manage. Providing support to staff teams through the development of individualised behaviour management plans, practice leadership in the implementation, staff training and data analysis/ reports.
Our Philosophy of care whilst developing the service, was based upon the belief that an ordinary quality lifestyle, could be provided within the community for some of the most difficult to place people.
Since 1991, we have developed seven homes within the Medway and Swale area. Initially anticipating that we would by a local service for local people we have however, also offered to other commissioners from London who have placed service users within our homes due to the lack of good quality behavioural services within their boroughs.

ADAM CASHFORD
Operational Lead
Qualifications:
BA (Honours) Business Management (in progress), Level 5 Diploma in Leadership for Health and Social Care, Children and Young People’s Services (England) Adults’ Residential Management, Advance professional Diploma in PBS, PROACT SCIPr-uk® instructor, Health an social care NVQs level 2 and 3, Registered Home Manager Award<
Joined company:
January 2000
Adam joined us as an Opportunity Co-ordinator in 2000, becoming a team leader in 2006, he held this position for 3 years until he became the Registered Home Manager of the Teynham service, gaining a RHM award during this time. In 2014 Adam completed an advanced professional diploma in PBS and registered as a PROACT SCIPr-uk® instructor. Adam has since obtained a level 5 diploma for health and social care management and then went on to commence his BA (Honours) in Business Management. In 2021 Adam became the Operational Lead for the service.
Adam is a highly experienced professional with over 20 years of expertise in the health and social care sector. Throughout his career he has held a variety of roles that demonstrate his versatility and leadership skills. These include positions in teaching and coaching, where he has guided and mentored others to reach their full potential. He has also served as a team leader and Registered home manager consistently driving high quality service delivery and fostering collaborative team environments.
In addition to his operational roles Adam has excelled in organisational leadership, where his strategic thinking and industry knowledge have helped shape and implement policies that improve both care outcomes and staff development. His passion for supporting both individuals and teams has made him a valued leader in every role he has taken on.

BEN RENTON
Clinical Lead
Qualifications:
BSc (Hons) Psych, PG Dip Applied Psychology in Learning Disabilities (Challenging Behaviour), Cert CS, Cert CBT, PsychD, CPsychol, Registered Practitioner Psychologist (HCPC), Registered Applied Psychology Practice Supervisor.
Joined company:
1997
Ben started working for Insight in 1997, initially as an Opportunity Co-Ordinator and then in the role of Leading Co-ordinator. In 2002 Ben obtained the Diploma in Applied Psychology of Learning Disability (Challenging Behaviour) and moved into the role of Behavioural Therapist. In September 2016 Ben completed the Professional Doctorate in Counselling Psychology at the University of East London. He is now a registered psychologist with the Health and Care Professions Council. Ben leads the positive behaviour support (PBS) team and, provides support to the person centred planning (PCP) team. He delivers training, individual and systemic interventions and provides clinical supervision to registered managers and the PBS team.

CHLOE CASHFORD-BRIGGS
Service Support Manager
Qualifications:
Level 3 NVQ in administration, Level 3 Certificate in Management, Level 3 Certificate in Bookkeeping, Diploma in Payroll Management, Level 4 Award in Advanced Human Resource Management.
Joined company:
June 2005
Chloe joined us in June 2005 having previously worked in a management role for Medway Council. Chloe has a key leadership role responsible for overseeing the management, financial health and human resources functions of the organisation. This position ensures efficient financial management, accurate payroll processing, and effective business operations while fostering a positive and productive work environment. Chloe collaborates with various departments to align financial and HR strategies with the organisation’s goals and requirements. Chloe works in collaboration across all teams.
Key Responsibilities:
Financial Management: Overseeing budgeting, forecasting, and financial reporting. Ensure compliance with financial regulations and manage cash flow to support business operations.
Payroll Administration: Manage payroll processes, ensuring timely and accurate payments.
Business Operations: Streamline business processes to enhance efficiency and productivity. Implement cost-saving measures and optimise resource allocation.
Human Resources: Develop and implement HR policies and procedures. Oversee recruitment, onboarding, employee relations, performance management, and training programs.
Strategic Planning: Contribute to strategic planning and decision-making processes. Provide financial insights and HR metrics to support organisational growth and development.
Compliance: Ensure adherence to all relevant laws and regulations.

JOANNE WEBSTER
Human Resources Officer
Qualifications:
Diploma in Human Resources, CiPD Level 5 in Human Resource Management.
Joined company:
November 2008
Jo joined in 2008, having previously worked in Corporate Car Sales. Jo initially completed her L3 diploma in Human Resources and in 2017 completed a CIPD L5 in Human Resources Management, gaining a CIPD Associate membership. Jo manages the HR team, which plays a crucial role in managing our Organisations most valuable assets, it’s people!
The functions the HR team typically oversee are Recruitment and staffing, strategic planning, employee development, employee relations, compensation and benefits, compliance and policy development, diversity and inclusion, organisation development and data management and reporting. The HR team alongside the Operational Lead, Clinical Lead, Service Support Manager and the RHM’s with the HR Officer being responsible for creating a supportive and effective work environment that enables employees to thrive while aligning HR practices with the overall objectives of the organisation.

ANDREW EDWARDS
Registered Home Manager (Walderslade)
Qualifications:
NVQ Level 2, 3 ,4 and 5, PRO-ACT SCIPrUK Trainer, Advance PBS Diploma
Joined company:
September 2001
Andrew, also known as Ed joined us as an Opportunity Co-Ordinator in 2001. He left us for a short time in 2007 to work in the Young Offenders field but soon returned to Insight. He has been the registered home manager of our home in Walderslade since 2009.

LUCY LOFT
Registered Home Manager (Minster-On-Sea)
Qualifications:
NVQ Level 3, 4 and 5
Joined company:
November 2008
Lucy joined us in 2008 as an Opportunity Co-Ordinator, she became a Team Leader in 2014 and was promoted to Registered Home Manager of our Minster locations in 2016 . She is now the Registered Home Manager at our properties in Sittingbourne and Newington.

JOSHUA FIRTH
Registered Home Manager (Minster)
Qualifications:
NVQ Level 3 and 4 and is working towards NVQ Level 5
Joined company:
November 2011
Josh joined us as an Opportunity Co-Ordinator in 2011. Josh has been a Town Councillor and also a member of the cadets.
Josh is now the Registered Home Manager at our Minster locations.

OUSMAN TUNKARA
Registered Home Manager (Teynham)
Qualifications:
NVQ Level 3, currently working towards a Level 4.
Bachelor of Science with Honours in Accounting and Finance.
Joined company:
December 2014
Ousman joined us as an Opportunity Co-Ordinator in 2014.
Ousman is now the Registered Home Manager of our Teynham location.

DANNY DAVIS
Assistant Positive Behaviour Support Co-Ordinator
Qualifications:
Advanced Professional Diploma in Positive Behavioural Support and PROACT SCIPr-UK®.
Joined company:
August 2010
Danny began working for Insight in 2010 and has since worked in various roles. He is now part of the Positive Behavioural Support team and provide support in this area for all within the organisation. His main tasks include behaviour assessment, intervention planning, data collection and analysis, audits, staff training and practice leadership. Danny has a keen interest in improving quality of life and reducing restrictive practices for the people he supports. Danny has completed training in Positive Behavioural Support and recently completed the PROACT SCIPr-UK® instructor course training.

GEMMA GEORGE-RIVETT
Senior PCP Co-Ordinator
Qualifications:
NVQ Level 3 in admin, Modern Apprenticeship in Business Admin, Higher National Diploma in Business Management, NVQ level 3 in Health and Social care, Certificate in PCP. Diploma in Coaching and Mentoring
Joined company:
November 2005
Gemma joined us as an Opportunity Co-Ordinator in 2005 having previously done voluntary work within the Learning Disabilities field. Gemma is now our Senior PCP Co-Ordinator. The main purpose of Gemma’s role is to promote Person Centred Planning and assist in ensuring that service users are supported to develop long term life aspirations.

KATIE ANDREWS
HR Assistant
Qualifications:
Business Admin level 2 and Level 3 Human Resources certificate
Joined company:
January 2014
Katie joined Insight as an office apprentice in January 2014, where she quickly became as established part of the HR Team working alongside Jo Webster to provide an effective HR Service for the organisation.
Katie plays an active role in recruitment, from job postings to interviewing and hiring, supporting candidates through the process from the pre-screening stage right through to onboarding, ensuring that the organisation attracts and retain the right people. Katie works closely with the RHM’s to ensure the workforce is equipped to meet current and future challenges.

JAMES WIFFEN
PBS Practitioner
Qualifications:
Advanced Professional Diploma in Positive Behavioural Support and PROACT SCIPr-UK®.
Joined company:
June 2009
James began working for Insight in 2009 and has since worked in various roles. He is now part of the Positive Behavioural Support team and provides support in this area for all within the organisation. His main tasks include behaviour assessment, intervention planning, data collection and analysis, audits, staff training and practice leadership.
James has a keen interest in improving quality of life and reducing restrictive practices for the people he supports. James has completed training in Positive Behavioural Support and recently completed the PROACT SCIPr-UK® instructor course training.