Our careers within Learning disabilities services began with the completion of the RNMH Nurse qualification and subsequent employment as a Senior nurse manager and Behavioural therapist within Maidstone NHS Trust; these roles enabled us to help people leave long stay hospitals by setting up community based specialised residential care provisions. This work led us to feel passionately about providing people who have an intellectual disability and complex needs to live a valued and as “ordinary” life as possible within the community. In 1991, Insight Specialist Behavioural Service was created by us to provide specialised behavioural support within a residential setting to people leaving hospitals, leaving residential schools or following placement break down.

Our continued professional development and our investment in the people we employ has resulted in a service that is able to achieve CQC ratings of “outstanding” and “good”. Our CQC results have been consistent over the 27 years we have been in operation.

We are particularly proud of the PBS Support and person centred approach which has been enhanced and developed over the years and has now resulted in a team of people who are both qualified, skilled and motivated to affect change and positive outcomes for our service users.

Human Resources Officer

Highest Qualification:
Diploma in Human Resources, CiPD Level 5 in Human Resource Management.

Joined company:
November 2008

The Human Resources department is responsible for many people related issues in an organisation.

Under the HR department’s remit are the following roles:
• The process of recruiting suitable candidates for the organisation
• Identifying and meeting the training needs of existing staff
• Ensuring employee welfare and employee relations are positive
• Ensure the working environment is safe for employees
• Raising awareness of current workplace legislation

The Human Resource Department’s main objective is to bring out the best in their employees and thus contribute to the success of the Company.

Service Support Manager

Level 3 NVQ in administration, Level 3 Certificate in Management, Level 3 Certificate in Bookkeeping, Diploma in Payroll Management, Level 4 Award in Advanced Human Resource Management.

Joined company:
June 2005

Chloe joined us in June 2005 having previously worked in a management role for Medway Council, since joining us Chloe has gained her certificates in bookkeeping, payroll management and HR.

Chloe’s role is:
• To provide managerial and administrative support to both partners with regard to the Business of Insight.
• To manage and run a payroll system for the employees of Insight.
• To Produce Management accounts and accounting Systems regarding Insights business and expenditure.
• To oversee and manage the HR department.

Operational Lead and Registered Home Manager (Teynham)

NVQ level 2 and 3, NVQ Level 5, Registered Home Managers Award, PRO-ACT SCIPrUK Trainer, Advance PBS Diploma.

Joined company:
January 2000

Adam joined us as an opportunity co-ordinator in 2000; he had previously done some voluntary work with Insight. He is now the Registered Home Manager of our home in Teynham.

Registered Home Manager (Sittingbourne)

NVQ Level’s 2, 3 and 4, PRO-ACT SCIPrUK Trainer, Advance PBS Diploma and working towards NVQ Level 5.

Joined company:
August 2003

Paul Briggs joined us as an Opportunity Co-Ordinator in 2003.he previously worked in an office in London and is now the Registered Home Manager of our home in Sittingbourne and has never looked back.

Registered Home Manager (Walderslade)

NVQ Level 2, 3 and 4, PRO-ACT SCIPrUK Trainer, Advance PBS Diploma and working towards NVQ Level 5.

Joined company:
September 2001

Andrew, also known as Ed joined us as an Opportunity Co-Ordinator in 2001. He left us for a short time in 2007 to work in the Young Offenders field but soon returned to Insight. He is now the registered home manager of our home in Walderslade.

Senior PCP Co-Ordinator

NVQ Level 3 in admin, Modern Apprenticeship in Business Admin, Higher National Diploma in Business Management, NVQ level 3 in Health and Social care, Certificate in PCP. Diploma in Coaching and Mentoring

Joined company:
November 2005

Gemma joined us as an Opportunity Co-Ordinator in 2005 having previously done voluntary work within the Learning Disabilities field. Gemma is now our Senior PCP Co-Ordinator. The main purpose of Gemma’s role is to promote Person Centred Planning and assist in ensuring that service users are supported to develop long term life aspirations.

Clinical Lead

BSc (Hons) Psych, PG Dip Applied Psychology in Learning Disabilities (Challenging Behaviour), Cert CS, Cert CBT, PsychD, CPsychol, Registered Practitioner Psychologist (HCPC), Registered Applied Psychology Practice Supervisor.

Joined company:

Ben started working for Insight in 1997, initially as an Opportunity Co-Ordinator and then in the role of Leading Co-ordinator. In 2002 Ben obtained the Diploma in Applied Psychology of Learning Disability (Challenging Behaviour) and moved into the role of Behavioural Therapist. In September 2016 Ben completed the Professional Doctorate in Counselling Psychology at the University of East London. He is now a registered psychologist with the Health and Care Professions Council. Ben leads the positive behaviour support (PBS) team and, provides support to the person centred planning (PCP) team. He delivers training, individual and systemic interventions and provides clinical supervision to registered managers and the PBS team.

Assistant Positive Behaviour Support Co-Ordinator

Advanced Professional Diploma in Positive Behavioural Support and PROACT SCIPr-UK®.

Joined company:
August 2010

Danny began working for Insight in 2010 and has since worked in various roles. He is now part of the Positive Behavioural Support team and provide support in this area for all within the organisation. His main tasks include behaviour assessment, intervention planning, data collection and analysis, audits, staff training and practice leadership. Danny has a keen interest in improving quality of life and reducing restrictive practices for the people he supports. Danny has completed training in Positive Behavioural Support and recently completed the PROACT SCIPr-UK® instructor course training.

Registered Home Manager (Minster-On-Sea)

NVQ Level 3 and 4 and is working towards NVQ Level 5

Joined company:
November 2008

Lucy joined us in 2008 as an Opportunity Co-Ordinator. She is now the Registered Home Manager at our properties in Minster-on-sea.

HR Assistant

Business Admin level 2 and Level 3 Human Resources certificate

Joined company:
January 2014

Katie joined Insight as an apprentice in January 2014, she now works in our HR department assisting Jo Webster to provide an effective HR service for the organisation.